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Terms and Conditions

Please make sure you read our terms and conditions
HOUSE RULES
 
LAUNDRY FACILITIES
THERE IS A LAUNDRY SERVICE AVAILABLE BETWEEN 8AM AND 11AM – MONDAY TO FRIDAY ONLY.

LAUNDRY IS CHARGED AT R15 PER KILO. (WASH AND DRY ONLY) IRONING AT R5.00 PER ITEM.

PLEASE WRITE DOWN EACH ITEM OF LAUNDRY THAT YOU WANT WASHED WITH YOUR FLAT NO AND PLACE INSIDE THE WASH BAG, WHICH YOU CAN GET FROM RECEPTION.

PLEASE NOTE: THE NELSON WILL NOT BE HELD RESPONSIBLE FOR MISSING ITEMS.

 
CHECKING IN / CHECKING OUT
CHECKING IN TIME: 2PM CHECKING OUT TIME: 10AM (LATE DEPARTURES WILL BE CHARGED FOR UNLESS PRIOR ARRANGEMENTS HAS BEEN MADE WITH MANAGEMENT.


VALUABLES
The NELSON WILL NOT BE HELD RESPONSIBLE FOR ANY VALUABLE ITEMS LEFT IN THE ROOMS.
IT IS YOUR RESPONSIBILITY TO SECURE YOUR VALUABLES.
PLEASE MAKE SURE YOUR ROOM DOOR IS CLOSED WHENEVER YOU LEAVE YOUR FLAT.

 
SERVICING OF FLATS
EACH FLAT GETS SERVICED ON A DAILY BASIS, BEDS WILL BE MADE, BATHROOMS WILL BE CLEANED, KITCHEN FLOOR, AND TOP SURFACES.

PLEASE WASH OWN DISHES AND LEAVE THEM IN THE DISH RACK, YOUR ROOM ATTENDANT WILL PACK THEM AWAY.

EACH ROOM IS PROVIDED WITH DISHWASHING LIQUID, DISH SWAB AND DISH CLOTH.

PLEASE ADVISE RECEPTION IF ANY ITEM OF CROCKERY, GLASSES ECT. IS CRACKED OR BROKEN.

NO ITEMS BELONGING TO THE NELSON MAY BE REMOVED FROM THE FLATS.

OUR TOWELS THAT WE PROVIDE, MAY NOT BE TAKEN OUT THE LODGE, NOR TO BE TAKEN TO THE BEACH.

 
SMOKING
ALL FLATS ARE NON-SMOKING , PLEASE USE THE OUTSIDE COURT YARD AT THE ENTRANCE IF YOU WANT TO SMOKE. A FINE WILL BE GIVEN IF MANAGEMENT OR STAFF DETECT ANY SMOKE IN THE FLATS

 
DRUGS AND ILLEGAL POSSESSION OF FIREARMS
WE OPERATE VERY CLEAR NO-TOLERENCE POLICIES WITH REGARD TO DRUGS AND ILLEGAL FIREARMS THAT WILL BE ENFORCED WITHOUT REGARD FOR PERSONAL VIEWS OR OPINIONS.

ALL DRUGS, CONTROLLED SUBSTANCES, FIREARMS, EXPLOSIVES, FIREWORKS, AND OTHER DANGEROUS SUBSTANCES AND WEAPONS ARE BANNED FROM BEING CARRIED, STORED USED OR SOLD BY ANYBODY AT THE NELSON.

IN SUCH CASES THE POLICE WILL BE NOTIFIED AND ALL REVELANT INFORMATION PASSED TO THEM. ANY GUEST FOUND IN CONTRAVENTION OF THIS RULE WILL BE SUBJECT TO DISCIPLINARY ACTION.

 
ELECTRICAL EQUIPMENT
IF YOU EXPERIENCE AN ELECTRICAL PROBLEM IN YOUR ROOM, DO NOT TRY TO RECTIFY IT YOURSELF.

PLEASE LET RECEPTION KNOW AND HELP WILL BE FOUND FOR YOU. IF YOU NOTICE SOMETHING WRONG WITH ANY APPLIANCE-DO NOT ATTEMPT TO USE IT – REPORT IT!!

 
VISITORS
WE DO NOT ALLOW VISITORS, AS WE FIND A LOT OF TIMES GUESTS BRING IN VISITORS AND THEY SLEEP OVER WITHOUT BEING PAID FOR.

WE ONLY ALLOW THE GUESTS THAT HAVE BOOKED AND PAID INTO THE FLATS. GUESTS THAT DO NOT ADHERE TO THE HOUSE RULES WILL BE ASKED TO LEAVE THE PREMISES IMMEDIATLEY.

MANAGEMENT RESERVES THE RIGHT TO INSPECT THE ROOM AT ANY TIME.



ESTABLISHMENT POLICY
 
Respect, Courtesy and dignity are the standards we expect from guests occupying Our apartments.

 
We ask that you report any breakages or damages as they occur.

We reserve the right to charge the full price, for any breakages, missing items, such as cutlery/crockery glasses ect.

DAMAGE to PROPERTY (Furniture, T.V , Electrical appliances, linen, towels ect.) CAUSED by the occupants of the apartments.

 
Excessive noise, unruly or threatening behavior which causes discomfort or inconvenience to our other guests and/or staff members is unacceptable. Offending persons will be asked to vacate the premises immediately.

 
STRICLTY NO VISITORS are permitted

 
Unregistered Guests / Visitors are subject to prosecution for trespassing.

 
Stock in flats, MAY NOT BE taken from one flat to another, NOR may the Beds be moved from one room to another. Each Occupant is responsible for their own flat.

 
Departure time is 10.00am All keys and remotes to be handed in at Reception. Loss of Keys and T.V Remotes will be charged for. PLEASE make sure that the front GATE is closed behind you when Entering and Departing the premises as this leads to a HIGH security risk when the gate is left open.

 
ALL FLATS ARE STRICTLY NON -SMOKING.
SMOKING IS ONLY PERMITTED AT OUR FRONT ENTRANCE COURTYARD.
A fine will be given if Management or Staff detect Any smoke in the flats.

 
Management reserves the right to inspect the rooms at any time, and guests will be asked to leave the premises immediately if the HOUSE RULES ARE NOT ADHERED TO.